How do I know for sure that a product will fit my dog?
Most of our product’s pages have a size chart attached with reference breeds mentioned, to help you make the right choice. Please go through our sizing guide here https://poochmate.com/pages/size-guide
What do your S M & L sizes mean?
Size S, M and L refer to small, medium & large breeds. Our small sizes generally fit dogs like Shih Tzus, Lhasa Apsos and alike. Medium sizes fit Cocker Spaniels, Beagles, Indies and alike. Large sizes fit Labradors, Golden Retrievers and alike.
How long are the leashes? My dog is fussy and needs their space on walks.
All PoochMate leashes are 55 inches in length, long enough to give your dog the comfort and space they want and deserve. The leash width is 0.75 for small and 1.15 inches for medium and large.
The item I bought doesn't fit my dog! What do I do?
To exchange an item, please refer to our exchange policy.
I'm sick of fighting my dog for space on the bed! How do I choose the dog bed perfectly sized for my dog?
Our dog beds are larger than regular sizes available in the market, and are designed in perfect squares. We can’t explain how rectangle works to dogs right 😊
No dog deserves to fall out of bed! Refer to our size guide to help you select the right size for your dog: https://poochmate.com/pages/size-guide
How do I know which collar and harness will fit my dog best?
There are no standard collar sizes, but we do strongly recommend measuring your dog's neck before purchase.
Use a soft tape measure, and allow sufficient room to slip two fingers between the collar and your pup's neck. Use this same method for bow ties and bandana too. All our product pages have size guides. You can also refer to our generic size guide here: https://poochmate.com/pages/size-guide
How can I pay for my order?
Once you've added all your items to cart, simply click check-out and to input your billing and shipping details. We accept the following payment methods:
Visa // MasterCard // Netbanking // UPI // Cash Cards // Wallets
Can I change my order once it's been placed?
Once an order has been submitted, and you need to change, replace or add an item, please contact us at firstname.lastname@example.org within 24 hours, as we usually ship within 48 hours. However, the easiest thing for you would be to create a new order with your updated items and cancel your existing order.
Oh, so I can cancel my order?
Not so fast! Please contact us ASAP if you’d like to cancel your order, and we'll do our best to accommodate you. In some cases, we may not be able to cancel your order since we ship quickly. In these situations, we may need to process a return once your order has been delivered. In the case of cancelled orders, payments will be refunded within 10 working days.
How do I return an item I've purchased from your website?
Please refer to our exchange policy here : https://poochmate.com/pages/exchanges
When will my product arrive?
Once placed an order typically takes around 3 - 5 days to reach you, within India. Orders placed before 10AM are usually dispatched the same day.
Do you ship worldwide?
We will be opening international shipping soon.
My dog is unique! Can I customise this product?
We are a small-batch producing company and like to maintain quality over quantity. Wherever possible, we will try our best to accommodate customization requests. However, since we are a small team, customized orders mean stopping our regular production. Please allow us 10-15 days to dispatch customized orders. You can place your requests at email@example.com.
What do you mean this product is sustainable? Does that mean it's not as durable?
In simple terms, it means our products are eco-friendly and people/animal friendly.
We use cotton in bed covers, mats, harnesses etc and these are made to last wears and washes. Wherever possible, we use nickel-free metal hardware that can be melted and reused. To make our harnesses and collars durable and sustain pressure from strong pulling dogs, at this point we have to use plastic buckles for strength. We are working on finding an alternate solution to plastic buckles.
Our buttons in our garments for both humans and dogs are non-plastic now.
We use durable stitching techniques to ensure our products are durable, skin friendly and good to look at! Our products are not just design driven and durable but a conscious choice !
Why should I buy a dog bed in the summer? Not like my dog is going to sleep on it, right?
Wrong! Because PoochMate beds aren't made with polyester canvas or foam as the popular beds in the market. We use 100% cotton for our outer covers, which makes them less likely to “heating up” A dog bed is not a winter accessory. Dog Beds help your dog in sleeping comfortably, and keep the joints and elbows safe which otherwise get affected by sleeping on hard floor.
Are your beds fully washable?
Our beds come with fully removable and washable covers, with zips on all sides. You can order separate bed covers to ensure your dog is never without a bed when the cover goes for wash!
What type of fabrics and filling do you use?
We use 100% cotton, linen fabrics for our mats, and bed covers. The filling is recycled polyfill, which regains shape once your dog moves out of the bed. This enables us to keep the cushions in shape for many years and washes.
Natural fibres that make cotton are good for your dog, you and the environment because, not only are they comfortable to wear and skin – friendly, they are also completely biodegradable.
Most of our fabrics are pre-washed to control shrinkage.
Where are PoochMate products made?
All our products are proudly Made in India in our in-house facility. We do not import or white label any PoochMate products, to ensure we can guarantee you the best quality under our guided and controlled manufacturing unit. We source our raw materials from ethical facilities that follow the same ethics as we do.
Do you offer gift certificates?
Absolutely! You can be the best dog aunt or uncle and gift your best buddy a PoochMate Gift Card. It’s the perfect present! Find them here : https://poochmate.com/products/poochmate-gift-card